PROJECT BRIEF
Roadside Court Mobile App
The Roadside Court Mobile App is a digital solution aimed at streamlining charging road offenders instantly.
The app facilitates law enforcement officers issuing citations and fines to offenders instantly. By leveraging mobile technology, this app eliminates paperwork and reduces administrative burdens.
Goal
To and ensure a swift and efficient process for addressing road violations and corruption
Role: Henry Onyango - Content Designer & Elizabeth Osumba - Product Designer
Stakeholders: Product Designer, Product Manager, Content Designer
Timeline: 4 months
Target Users
Police traffic departments in Kenya
User Persona
After synthesizing the research data, I complied it as an aggregation of the characteristics and goals of the Roadside Court persona.
Preliminary Research
I began this project by conducting user research to gain deeper insights into the difficulties and obstacles faced by traffic police chiefs when addressing the widespread issue of traffic violations on Kenyan roads.
Research methods implemented:
1. Surveys
I distributed surveys to traffic police heads to collect quantitative data on their experiences, perceptions, and the extent of the traffic offense problem they encounter. This provided a broader perspective for statistical analysis of trends and patterns.
Survey Interview questions:
On a scale of 1 to 5, how would you rate the current effectiveness of traffic enforcement efforts in your jurisdiction?
What are the most common types of traffic offenses encountered by your department?
What do you perceive as the biggest challenges in effectively managing traffic offenses in your area?
Empathy Map
After the survey, I created an empathy map to produce a user persona.
2. Information Architecture
In order to enhance my comprehension of how to design the overall user experience, I crafted this diagram.
It illustrates the organization of content within the Roadside Court App, aiding users in navigating their location within the app and accessing pertinent information.
Design Phase
After understanding my users' goals and their frustrations, I began sketching. The process helped to explore different ways a user might experience going through the steps of the Roadside Court App. I iterated on many ideas for paper and digital wireframes before moving onto prototypes.
Storyboards
The absence of reported road traffic offenses puzzles the head of the Kenya Police Traffic department, despite encountering numerous incidents within the police system. In response, he convenes both senior and junior officers, instructing them to adopt the Roadside Court App to charge traffic offenders on site and combat corruption.
Mobile WireFrames
Content Testing
I conducted usability test with the users completing a pre-scripted close-ended tasks.
The open-ended ability allowed users explore Roadside Court App in their own time.
It helped me understand how users engaged with the app, how they find information they need, and whether they run into any confusion. The end goal was to asses if the content is clear and enables them to use the product successfully.
After analyzing the results:
The goal was to determine if users found the app to be simple to navigate and quick to charge road offenders.
Outcome
The application did not go live just yet.
What I Learned
While condensing content is normal in design processes, in this case it was not.
Breaking items down into smaller components can make visibility easier and create better navigation.
